Privacy Policy

Welcome to Fortuna. We protect your privacy and handle your personal data with transparency and respect. This Privacy Policy outlines how Fortuna collects, uses, stores, and protects your personal information when you use our website, mobile applications, and services (collectively, "Services"). By accessing or using Fortuna's Services, you agree to the terms of this Privacy Policy. Read it carefully to understand our data practices.

Fortuna operates under strict regulatory guidelines to provide a safe, secure betting environment. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), where relevant, and other privacy regulations pertinent to our operations.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): Your name, date of birth, gender, home address, email address, telephone number, national identification number (e.g., passport or driving license details for verification), and payment details (e.g., credit/debit card numbers, bank account information). We collect this when you register an account, deposit funds, or withdraw winnings.
• Transaction Data: Details about your betting activity, deposits, withdrawals, and other transactions made through Fortuna.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website, products, and services, such as pages visited, time spent on pages, and navigation paths.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone call recordings. This helps us resolve queries and improve our customer service.
• Verification Data: Documents and information provided for identity verification (KYC, Know Your Customer) and anti-money laundering (AML) checks, which may include utility bills, bank statements, or copies of identification documents.

Fortuna uses your personal data for various purposes, primarily to provide and manage our Services effectively and securely:

• Account Management: To set up and manage your account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Delivery: To provide you with access to our betting markets, process your bets, and settle winnings.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance via various communication channels.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, including money laundering, and to maintain the security of our Services. This is crucial for Fortuna to maintain a safe betting environment.
• Compliance and Regulatory Obligations: To comply with legal and regulatory requirements, including age verification, responsible gambling measures, and reporting obligations to our licensing authority.
• Personalisation: To tailor our Services, content, and offers to your preferences and betting history, enhancing your experience with Fortuna.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about new features or services that may interest you, where you have consented to receive such communications. You can opt out at any time.
• Service Improvement: To analyse user behaviour, conduct research, and gather statistics to improve our website, services, and user experience.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Fortuna, specifically to provide you with our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Fortuna is subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Fortuna or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: In certain situations, we may ask for your explicit consent to process your personal data, for example, for sending you marketing communications. You have the right to withdraw your consent at any time.

Fortuna may share your personal data with third parties in the following circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT and hosting providers, customer support platforms, and identity verification services. These providers are contractually obligated to protect your data and only use it for the purposes specified by Fortuna.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, law enforcement agencies, and other governmental bodies when legally required, for example, to comply with anti-money laundering regulations or to investigate suspected illegal activities.
• Fraud Prevention and Responsible Gambling Organisations: We may share data with organisations dedicated to preventing fraud, money laundering, and promoting responsible gambling.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal data.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, for professional services.

We do not sell your personal data to third parties.

Fortuna takes the security of your personal data seriously. We implement robust technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption for all data transmissions to and from our website.
• Access Controls: Strict access controls and authentication mechanisms limit access to your personal data to authorised personnel only.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights regarding your personal data. Fortuna upholds these rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You may receive your personal data in a structured, commonly used, and machine-readable format, and transmit that data to another controller.
• Right to Object: You may object to the processing of your personal data, particularly where we process it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Fortuna uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These recognise you when you return to our website, allowing us to personalise our content for you.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Fortuna retains your personal data only as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it was collected.

For example, we typically retain account information for a period required by anti-money laundering regulations and other gambling licensing obligations, even after your account is closed. Transaction data is also retained for a period necessary for financial auditing and tax purposes. When your personal data is no longer required, we will securely delete or anonymise it.

As Fortuna operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include using standard contractual clauses approved by the European Commission, relying on the recipient country's adequacy decision, or implementing other legally recognised transfer mechanisms.

Fortuna's Services are not for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, contact us immediately.

Fortuna may update this Privacy Policy to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email or through other communication channels. Review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy will indicate when it was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, contact Fortuna's Data Protection Officer:

Email: [email protected]

Postal Address: [Please refer to our website's About Us or Terms and Conditions page for our registered office address, or contact customer support for specific details.]

Our customer support team is also available to assist you with any privacy-related queries.