Contact Us

Welcome to the Contact Us page for Fortuna, an independent source for reviews and insights into online gambling. We appreciate your visit and want to hear from our readers and partners. If you have feedback on our content, a general inquiry, or a specific request, connect with us here.

Review the sections below. This helps direct your query to the right place for a prompt, effective response. We structured this page to clarify what we can and cannot assist with, helping you save time and get the information you need quickly.

Understand that Fortuna is an independent affiliate and review website. We are not an online casino, sportsbook, or gambling operator. Our primary role is to provide comprehensive, unbiased reviews, comparisons, and informational content about various online gambling brands. We empower you with knowledge to make informed decisions about where to play.

Fortuna does not:

• Operate any gambling platforms.
• Hold player accounts.
• Process deposits or withdrawals.
• Manage player funds.
• Offer customer support for any specific casino or sportsbook.
• Access any player's personal account information on third-party sites.

Our independence is key to our integrity, allowing us to offer objective assessments of the online gambling landscape.

As an independent review site, Fortuna assists with these types of inquiries:

• Feedback on our content: We welcome your comments, suggestions, or corrections regarding our reviews, articles, guides, or any other content published on Fortuna. Your input helps us maintain accuracy and improve our offerings.
• Partnership and advertising inquiries: If you represent an online gambling brand or another relevant business and are interested in exploring partnership opportunities or advertising on Fortuna, please reach out.
• General questions about our website: For any non-account-specific questions about how Fortuna operates, our editorial process, or our mission, we are here to help.
• Reporting broken links or technical issues: If you encounter any technical problems while browsing Fortuna, such as broken links or display errors, please let us know so we can fix them promptly.

For these matters, use the general contact form on our site, or any email address provided specifically for these purposes on other pages.

Due to our independent nature, Fortuna cannot assist with issues directly related to your accounts or experiences with any specific online casino or sportsbook. We do not have the capability or access to do so. This includes, but is not limited to:

• Account access or login problems.
• Verification (KYC) processes.
• Deposit issues, payment methods, or transaction queries.
• Withdrawal problems or payout delays.
• Bonus terms, conditions, or activation.
• Gameplay disputes or technical issues within a specific game.
• Complaints about a specific operator's customer service.
• Requests for refunds or account closures.

For any of these issues, contact the customer support team of the specific online casino or sportsbook you are playing with directly. They are the only entity that can access your account information and resolve these types of queries.

If you are experiencing problems with your player account, including difficulties with deposits, withdrawals, bonus claims, or account verification (KYC), Fortuna cannot intervene or provide assistance. We do not have access to your personal account details, transaction history, or any other sensitive information held by the gambling operators we review.

Your best course of action:

1. Visit the "Help", "Support", or "FAQ" section of the specific online casino or sportsbook's website.
2. Locate their official contact methods, which typically include live chat, email support, or a dedicated phone number.
3. Contact their customer service team directly. They are legally obligated and equipped to assist you with all account-related matters.

Contacting Fortuna for these issues will only delay their resolution, as we will direct you back to the operator.

For all legal inquiries pertaining to Fortuna, including contractual matters, regulatory compliance, or any other legal concerns related to our operations as an independent review website, direct your correspondence to our dedicated legal team.

Please send all legal communications to: [email protected]

We request that only genuine legal matters be sent to this address. For general feedback or partnership inquiries, use the appropriate channels mentioned elsewhere on this page.

Fortuna respects the intellectual property rights of others. If you believe that any content published on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), notify us immediately. We take all such claims seriously and will investigate them thoroughly.

To submit a DMCA or copyright takedown request, provide the following information:

• A clear identification of the copyrighted work claimed to have been infringed.
• Identification of the material on Fortuna that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Your physical or electronic signature.

Please send your DMCA and copyright infringement notices to: [email protected]

Fortuna promotes responsible gambling practices. While we do not offer direct support for problem gambling, we advocate for safe and controlled play. If you or someone you know is struggling with gambling, seek help from professional organizations.

Visit our dedicated Responsible Gambling section on Fortuna for links and information to reputable organizations that provide confidential support and resources. These organizations offer assistance, counseling, and self-exclusion tools to help individuals manage their gambling habits responsibly.

We respond to all legitimate inquiries in a timely manner. Our standard response time for general feedback and partnership requests is typically within 2-3 business days. For legal inquiries and DMCA notices, we prioritize these matters and aim to respond as quickly as possible, usually within 1-2 business days.

Inquiries sent to the incorrect department or those that fall outside the scope of what Fortuna can assist with may experience delays or may not receive a direct response, as we expect you to contact the relevant operator directly. We appreciate your patience and understanding.