Cookie Policy

Cookies are small text files downloaded to your computer or mobile device when you visit a website. Online services use them to function, or to work more efficiently, and to provide reporting information. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

At Fortuna, we use cookies and similar technologies, such as pixels and local storage. This helps our website function correctly, enhances your user experience, and gathers insights into how our services are used. This helps us improve our offerings and provide a secure, enjoyable betting environment.

Fortuna uses cookies for various purposes, primarily to improve your experience on our platform. These purposes include:

• Remembering your preferences and settings, so you do not have to re-enter them each time you visit.
• Authenticating your identity and securing your account.
• Analyzing how our website is used, which pages are most popular, and identifying areas for improvement.
• Delivering personalized content and advertisements relevant to your interests.
• Assisting with our marketing efforts and understanding the effectiveness of our campaigns.
• Complying with our legal and regulatory obligations, including those set by our licensing authority.

Each category of cookies serves a distinct function, all contributing to an efficient experience when you engage with Fortuna.

Essential cookies are fundamental to the operation of the Fortuna website. Without these cookies, certain core functionalities cannot be provided. They enable you to use our site, log in to your account securely, and access features such as your betting slip and transaction history. These cookies are typically session-based and are deleted once you close your browser. They do not collect any personally identifiable information about you for marketing purposes and are crucial for maintaining the integrity and security of our services.

For example, essential cookies help us to:

• Verify your identity after you log in, ensuring only you can access your account.
• Remember information you have entered on forms, such as your bet selections, when you move between pages during a single session.
• Enable secure payment processing and prevent fraudulent activities.
• Comply with regulatory requirements, such as age verification and responsible gambling measures.

Analytics cookies collect information about how visitors use the Fortuna website, such as which pages are visited most often, and if users encounter error messages. These cookies do not collect information that directly identifies a visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how our website works and to understand what interests our users.

We use this data to:

• Monitor the performance of our website and identify any technical issues.
• Understand user behavior patterns and optimize our site layout and content.
• Measure the effectiveness of our marketing campaigns.
• Conduct A/B testing to improve user experience.

By understanding how our users interact with Fortuna, we make informed decisions to enhance the overall quality and usability of our platform.

Functional cookies allow the Fortuna website to remember choices you make, such as your username, language, or the region you are in, and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Examples of how we use functional cookies include:

• Remembering your preferred language settings.
• Storing your login details so you do not have to re-enter them every time you visit.
• Recalling your betting preferences and display options.
• Providing live chat support functionality.

These cookies significantly contribute to a more personalized and convenient experience on Fortuna.

Marketing and advertising cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. Advertising networks usually place these cookies with Fortuna's permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers. Often, targeting or advertising cookies will be linked to site functionality provided by the other organization.

Specifically, these cookies help us to:

• Show you relevant promotions and offers based on your betting history and preferences.
• Track the performance of our advertising campaigns across different platforms.
• Understand which marketing channels are most effective in attracting new users to Fortuna.
• Prevent you from seeing the same advertisements repeatedly.

We aim to ensure that any advertising you see is as relevant and unobtrusive as possible.

In addition to our own cookies, Fortuna also uses various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These cookies are set by a domain other than the one you are visiting, meaning they are placed by third-party services that appear on our pages. For example, we may use analytics providers who will set their own cookies to perform these services. These third parties are responsible for the cookies they set and their own cookie policies.

We carefully select our third-party partners and ensure they adhere to strict data protection standards. Examples of third-party services that may set cookies on Fortuna include:

• Google Analytics, for website traffic analysis.
• Social media platforms, for sharing content and targeted advertising.
• Affiliate marketing partners, for tracking referrals.

We encourage you to review the privacy and cookie policies of these third parties for more information on their data practices.

The duration a cookie remains on your device depends on whether it is a "session" cookie or a "persistent" cookie. Session cookies are temporary and are automatically deleted from your device when you close your web browser. They are typically used for essential functions, such as keeping you logged in during a single browsing session.

Persistent cookies remain on your device for a set period, which can range from a few minutes to several years, or until you manually delete them. These cookies remember your preferences, settings, and login details for future visits, providing a more convenient and personalized experience on Fortuna. The exact expiration period for each persistent cookie will vary depending on its purpose and the third-party provider, where applicable.

For example, some functional cookies designed to remember your language preference might last for a year, while certain analytics cookies could persist for two years to track long-term trends.

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Fortuna website. Some services and features may not function properly without cookies.

You can manage your cookie preferences through your browser settings. Each browser provides different methods for configuring cookie settings:

• Google Chrome: Settings > Privacy and security > Site Settings > Cookies and site data.
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
• Microsoft Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear > Cookies and other site data.
• Apple Safari: Preferences > Privacy > Manage Website Data.

Additionally, many advertising networks offer you the option to opt out of targeted advertising. You can find more information and tools to manage your preferences at websites like www.aboutads.info/choices/ and www.youronlinechoices.eu/. Opting out of advertising cookies does not mean you will no longer see advertisements, it simply means the advertisements you see may be less relevant to your interests.

Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. As there is no universally agreed-upon standard for how DNT signals should be interpreted and implemented, Fortuna does not currently respond to DNT signals. We continue to monitor developments in this area and will update our practices if a universally accepted standard emerges.

In the interim, we provide comprehensive information on how you can manage your cookie preferences and privacy settings through your browser and other available tools, as detailed in the "Managing and Disabling Cookies" section of this policy. Your privacy remains a top priority for Fortuna, and we are committed to being transparent about our data practices.

Fortuna may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies and related technologies.

Significant changes will be communicated through a prominent notice on our website or by directly notifying you, where appropriate and feasible. Your continued use of the Fortuna website after any modifications to this policy will constitute your acceptance of such changes.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us. Our dedicated support team is available to assist you with any privacy-related queries.

You can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: Please refer to the contact section on the Fortuna website for our registered office address.

We are committed to protecting your privacy and providing you with a secure, enjoyable experience at Fortuna.